Help and contact

Beratung-am-PC

Do you have any questions?

Write us an email or make an appointment for a telephone consultation.

No matter if you have questions about our online shop, your order, our products and services. We are here to help. The many experts in our customer service team will be happy to assist you.

Book an appointment

What do you wish to contact us about?

Email us with your questions and queries. We aim to respond to your email as soon as possible.

Visit us

Here’s where to find us!

  • ROSE Biketown in Bocholt
    ROSE Biketown Bocholt
    Address:
    Werther Straße 44
    46395 Bocholt, Germany

    Opening hours:
    Monday - Friday: 10:00am - 19:00pm
    Saturday: 10:00am - 18:00pm

    To the test bike list
  • ROSE Bikes Berlin
    ROSE Bikes Berlin
    Address:
    Lindenstraße 90
    10969 Berlin, Germany

    Opening hours:
    Monday: closed
    Tuesday - Saturday: 10:00am - 6:00pm

    To the test bike list
  • ROSE Bikes Munich
    ROSE Bikes Munich
    Address:
    Lessingstraße 14
    80336 Munich, Germany

    Opening hours:
    Monday - Friday: 10:00am - 7:00pm
    Saturday: 10:00am - 6:00pm

    To the test bike list
  • ROSE Bikes Cologne
    Address:
    Kaiser-Wilhelm-Ring 34
    50672 Cologne, Germany

    Opening hours:
    Monday: closed
    Tuesday - Saturday: 10:00am - 7:00pm

    To the test bike list
  • ROSE Bikes Posthausen
    Address:
    dodenhof Shopping-Center
    Posthausen 1
    28869 Ottersberg, Germany

    Opening hours:
    Monday - Saturday: 11:00am - 7:00pm

    To the test bike list
  • ROSE Bikes Meilen (CH)
    Address:
    Alte Landstrasse 152
    8706 Meilen, Switzerland

    Opening hours:
    March until October
    Tuesday - Friday: 10.00am - 7.00pm
    Saturday: 09.00am - 5.00pm
    November until February
    Tuesday - Friday: 11.00am - 6.30pm
    Saturday: 10.00am - 4.00pm

    To the test bike list
  • ROSE Bikes Bern (CH)
    Address:
    Shopping und Erlebniscenter Westside
    Riedbachstrasse 100
    3027 Bern Brünnen, Switzerland

    Opening hours:
    March until October
    Tuesday - Thursday: 10.00am - 7.00pm
    Friday: 10:00am - 8:00pm
    Saturday: 9:00am - 5:00pm
    November until February
    Tuesday - Thursday: 11.00am - 7.00pm
    Friday: 11:00am - 8:00pm
    Saturday: 10:00am - 4:00pm

    To the test bike list
  • ROSE Bikes Basel (CH)
    Address:
    Emil Frey-Strasse 137
    4142 Münchenstein, Switzerland

    Opening hours:
    March until October
    Tuesday - Friday: 10.00am - 7.00pm
    Saturday: 9.00am – 5.00pm
    November until February
    Tuesday - Friday: 11.00am - 6.30pm
    Saturday: 10.00am - 4.00pm

    To the test bike list

Our shop-in-shop partners:

Frequently asked questions

Here are the three most frequently asked questions. If you cannot find the answer to your questions, please have a look at the FAQ page.

To the FAQ page

Our awards

GOLD

In the category "Customer Service" – Rennrad News

Silver

In the category "Value for Money" – Rennrad News

Bronze

In the category "Bike Shop" – Rennrad News

Level of expertise “very high”

In the category "Bike (online retail)" – TestBild 04/2019

1. Place

In the category "Bike (online retail)" – TestBild 04/2019

"Excellent"

Willingness to recommend in the category "Bike (online retail)" – TestBild 04/2019

Customer focus "very high"

In the category "Bike (online retail)" – TestBild 04/2019