Show products
30-day return policy Bike assembly in Germany 110 years of family tradition

    Terms and Conditions

    Terms and Conditions of Business and Service  

    1. Scope of Application  

    These general terms and conditions apply to all orders through the ROSE online shop.

    2. Contractor  

    The sales contract is made with ROSE Bikes GmbH, Schersweide 4, 46395 Bocholt, Germany, commercial register: local court of Coesfeld HRB 8315.

    You can reach our customer service for questions, complaints and alike Monday to Friday from 08.00 am to 06:30 pm and on Saturdays from 09:00 am to 01:00 pm by phone at 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged)

    3. Conclusion of Contract  

    The presentation of goods in the online shop does not constitute a binding offer, but merely represents an invitation to order. By clicking the “Submit order” button you are placing a legally binding order in relation to the products in the shopping cart. The arrival of the order is immediately confirmed after it has been placed, however, this confirmation does not yet constitute our acceptance of your order. The sales contract is concluded when we accept your order by sending an order confirmation via email or by delivering the goods within 2 days.

    4. Wording of Contract  

    We will save the wording of the contract and will send you the details of your order as well as our General Terms and Conditions by email. The details of your recent orders can be found in your customer account after login.

    5. Language of Contract  

    For all orders from Germany the language of contract is German. When ordering from abroad, you can choose between German, English, Dutch, French and Italian as the language of contract.

     6. Right of Cancellation


    Consumers have the right to cancel a contract within 30 days.

    6.2 Cancellation Policy

    Right of Cancellation

    You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire 30 days from the day on which you or any third party named by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must inform us

    ROSE Bikes GmbH
    - Customer Service –
    Schersweide 4
    46395 Bocholt
    Tel.: +49 28 71 - 27 55 - 55 
    Fax: +49 28 71 - 27 55 - 50

    about your decision to cancel the contract by a clear statement (e.g. a letter sent by post, a fax or an email). You may also use the  model cancellation form , but you do not have to. In order to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    Effects of Cancellation

    If you cancel this contract within the cancellation period, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay and not later than 14 days after the day on which we were notified of your cancellation of the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back again or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to

    ROSE Bikes GmbH
    - Logistics Centre -
    Isselburger Str. 17
    46395 Bocholt

    without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning the goods.

    6.3 Exclusion/Expiration of the Right of Cancellation

    The right of cancellation does not apply to

    • the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or stipulation by the customer is significant or goods that are clearly tailored to the personal requirements of the customer, 
    • as well as to the delivery of audio and video recordings or software products in sealed packaging, when they have been unsealed after delivery.

    7. Prices and Shipping Costs  

    7.1 Prices

    All prices are stated in euros and include the statutory value added tax for the country of delivery you have chosen:

    Germany: standard MwSt. 19% // reduced MwSt. 7% (Tax number: VAT ID no.: DE 811 440 544)

    Austria: MwSt. 20% (VAT ID no.: AT 406/0270) 
    Netherlands: BTW. 21% (VAT ID no.: NL 823328648B01) 
    United Kingdom: VAT. 20% (VAT ID no.: GB 975077385)
    France: TVA. 20% (VAT ID no.: SIRET No. FR 70521605071) 
    Sweden: Moms. 25% (VAT ID no.: SE502070394701) 
    Luxembourg: Ust. 17% (VAT ID no.: LU 24929607) 
    Italy: IVA. 22% (VAT ID no.: IT00144759990) 
    Finland: ALV. 24% (VAT ID no.: FI 2421895-2) 
    Denmark: Moms. 25% (VAT ID no.: DK12627769) 
    Belgium: BTW. 21% (VAT ID no.: BE.0837.793.948)

    7.2 Shipping Costs

    In addition to the indicated prices, we charge shipping costs.

    See here for a detailed list of shipping costs

    a. Shipping Costs Germany

    We charge € 4,95 for shipping and handling. Free shipping for orders over € 50.

    b. Shipping Costs Austria and Switzerland/Liechtenstein

    Charges for deliveries to Austria and Switzerland/Liechtenstein are € 8,95 and € 5,95 for all orders over € 150. For deliveries of spinning bikes, flight cases, roof racks, towbar mount bike racks or empty bike boxes, MTBs, road bikes or trekking bikes, the shipping costs depend on the place to which the order is shipped. Please inquire when placing your order by phone/email or place your order online (online, the shipping costs are calculated automatically when completing your order).

    c. Customs Costs for Deliveries to Switzerland/Liechtenstein

    For deliveries to Switzerland/Liechtenstein customs duties may incur in addition to the shipping costs. We take care of the entire import process, you do not have to worry about a thing. This is how the invoice amount is calculated: Firstly, we deduct the German VAT included in the retail prices (currently 19% or 7%). Afterwards, we add the Swiss VAT (currently 8%) plus 1% customs costs as well as the shipping costs. You only pay the amount invoiced, the post office will not make any additional financial claims against you!

    d. Shipping Costs for Deliveries to other EU Countries and International Deliveries

    We offer various shipping options. Please see our website for detailed shipping costs or inquire when placing your order.

    e. Special Requirements for Bike Transport

    Bikes are shipped in special cardboard boxes to ensure that your bike is perfectly protected. We will charge you € 19,95 for this special cardboard box. E-bikes and pedelecs are not shipped to all countries. Please inquire when placing your order.

    8. Delivery

    8.1. Delivery within Germany

    In our warehouse, we have more than 4 million items ready for immediate shipment. All goods available leave our warehouse the next working day (Mon.-Fri.). The average delivery time with our service provider usually is 1-2 days. Unless otherwise specified on the product page, the goods will be delivered within 10 working days of receiving your order. For orders placed with "payment in advance", the delivery period starts after the payment order is given to the sending bank. For all other payment methods, the delivery period starts one day after conclusion of contract and ends with the last day of the period. If the last day of the period is a Sunday or a national holiday in the country of delivery, the day will be replaced by the next working day. If an item you have ordered is not available, you will be notified immediately. A subsequent delivery of ordered items will be made automatically, if the initial delivery does not include all items ordered. If you do not want a subsequent delivery, please let us know when placing your order. Subsequent delivery charges will of course not incur. .

    8.2. Worldwide Delivery

    Goods are usually delivered within 2 – 5 working days, but after 10 working days at the latest (extra processing time at the customs has to be considered for countries outside the EU). For a current list of delivery times, please see A subsequent delivery outside the EU is unfortunately not possible.

    For shipments to countries outside the EU, the VAT included in our prices will be deducted upon invoicing. For deliveries to countries outside the European Community customs and taxes may be incurred in the importing country. For more detailed information on the customs and import regulations of your country, please contact the local Chambers of Commerce and Industry or customs offices. 

    FTA free trade agreement with the EU: 
    ROSE Bikes is not an approved exporter and cannot specify any positive preference statement on the invoice. All countries of origin are marked on our invoice, which could affect imports (country of delivery) to non-EU countries. So please contact the local customs offices for more information on customs duties. 

    9. Payment Options  

    We accept the following payment options:

    Cash on Delivery: 

    You pay the amount due to the postman. Please note that you have to pay a charge of currently € 5,60 (cash on delivery fee) in case of payment by cash on delivery. A delivery by cash on delivery is only possible within Germany.

    Credit Card: 

    We also accept payments with MasterCard or VISA. Please enter a valid credit card number, CVC code and expiration date when placing your order. Your credit card will be charged the invoiced amount at the time of dispatch.


    PayPal is a secure, easy and quick payment option. If you do not yet have a PayPal account, you can simply create one: Sign up on and link your bank account or credit card to your PayPal account to be able to pay via PayPal. We will charge your PayPal account with receipt of your order. Please note that payments via PayPal are only possible within the EU. 


    Comfortably transfer the total amount after receipt of delivery. Payment by invoice is only allowed for shipments within Germany. Only private customers, no companies or institutions, are allowed to pay by invoice.

    Direct Debit: 

    Please give your IBAN number, the account holder’s name and the name of the bank when placing your order. Payments by Direct Debit can only be made within Germany. Only private customers, no companies or institutions, are allowed to pay by Direct Debit. The direct debit will be taken approx. 14 days after delivery.


    Please transfer the total amount of your order to the bank account stated below in advance and provide your customer or invoice number, the full name of the person who placed the order and their place of residence (please make sure to also include the shipping costs when paying in advance):

    EUR transfers: 
    Stadtsparkasse Bocholt
    IBAN: DE 02 4285 0035 0000 1352 51
    Markt 8
    46399 Bocholt

    Rabobank Achterhoek-Oost
    Bankrekeningnummer: 3002.50.525
    Iban: NL88RABO 0300 2505 25
    Swift/BIC: RABONL2U

    GBP transfers: 
    Lloyds Bank plc 
    P.O. Box 1000 BX1 1LT Andover 
    Account number: 20687660
    Sort code: 30-65-41 
    IBAN: GB07 LOYD 3065 4120 6876 60 
    Swift/BIC: LOYDGB21682   

    Payment in instalments: 

    From a minimum order value of € 150 you can pay your order in low monthly payments, but with at least € 9 per month. Your contracting partner for financing is Commerz Finanz AG.

    Please see here for more information on payment in instalments.

    We reserve the right to process the order with cash on delivery, prepayment or credit card. In this case, you will be notified in advance.

    10. Reservation of Ownership  

    The goods will remain our property until all payment obligations are met.  

    11. Warranty and Guarantees  


    For all defects occurring during the statutory warranty, you can make the legal demands for rectification, repair or replacement claims according to your choice. Moreover, you can claim the right to reduce the purchase price, withdraw from the purchase agreement or claim damages, including the compensation for damages instead of performance as well as the replacement of your wasted costs in accordance with the statutory requirements.


    Besides, we provide additional guarantees for certain products. These guarantees are in addition to your statutory rights towards us as your contracting partner in the event of a defect. Second hand goods carry a warranty of 1 year from the date of purchase, all other goods carry a warranty for a period of 2 years, including repairs.

    a. ROSE Guarantee for ROSE Bikes and ROSE Forks

    Your ROSE bike comes with a comprehensive guarantee package. You have a 2 year guarantee on all components and within 10 years, we shall repair every broken spoke of ROSE and Xtreme wheels or wheels we built according to your specifications (no system wheels) under guarantee. Within 6 years of purchase, we shall replace every broken ROSE frame and every broken ROSE fork. This guarantee does, however, not cover any damages to the paintwork or anodization, discolouration (e.g. discolouration caused by UV radiation) as well as damages to the bearings of full-suspension bikes and at the derailleur hangers. Other bearings that are not part of the frame (such as bottom brackets and headsets) are also excluded. This guarantee only applies to the first owner. Products will be repaired or reimbursed on justified claims made during the guarantee period. All further claims are excluded. In case of a replacement, we will offer you a similar ROSE replacement frame or ROSE replacement fork, if no identic ROSE frame/ROSE fork is available. In this case, you have no right to receive an original frame or to get a replacement for non-compatible components. This guarantee does not cover any damages caused by normal wear, misuse, accidents or improper installation. Besides, this guarantee does not cover any damages occurred due to the fact that the bike or fork was not serviced or cleaned according to our recommendations stated in the included “Servicing Plan” (see Chapter 8 of the manual). Please keep your invoice, as this is your proof of guarantee and the date of purchase marks the beginning of the guarantee period. We will of course pay the shipping and assembly costs for justified guarantee claims.

    b. Replacement Guarantee for ROSE Frames and ROSE Forks

    If your ROSE frame or your ROSE fork is damaged or broken due to an accident or fall within six years from the date of purchase, we will offer you the same or a similar ROSE frame or ROSE fork from our current range for 50% of the sales price. Within Germany, we will pick up your ROSE frame, ROSE fork or ROSE bike at your address for free and will send the ROSE bike, ROSE fork or ROSE frame back without charging you for the shipment, too. If you are living outside Germany, we will only charge you for the shipping costs. On request, we will also mount the new ROSE frame for a charge of € 100. This guarantee only covers damages that are not subject to additional insurance. In case of a replacement, we will offer you a similar ROSE replacement frame if no identic is available. In this case, you have no right to receive an original frame or to get a replacement for non-compatible components.

    c. Manufacturer’s Guarantees and Commercial Guarantees

    All guarantees expressly specified are additional manufacturer’s or commercial guarantees. The type of guarantee is stated at the product. Wear (except where specifically mentioned at the product) and improper use shall not be covered by these additional manufacturer’s or commercial guarantees. In order to benefit from the guarantees, please send the defective product together with a proof of purchase and a description of the defect to: ROSE Bikes GmbH, 46393 Bocholt, Germany.

    12. Returns / Return Costs

    Our packaging is also suitable for return shipments. A ready-made returns label is enclosed in all our parcels that are shipped to Germany, Switzerland and Liechtenstein. As soon as you have logged in to your customer account, you can request a returns label for your country by clicking on the category “Returns” (not for bikes, see section Transport Damages/Claims). Simply hand the parcel over to the post office with the returns label on it. Please also include the completed returns form. When requesting a return, the goods may also be picked up at your address if need be. Returns from EU Member States, Switzerland and Norway are only free of charge when using our returns label or when a pick-up has been arranged by us. When returning goods from other third countries, you will bear the direct costs of returning the goods as well as the return customs clearance. 

    The use of the returns procedure offered is not mandatory for effective exercise of your right of withdrawal. 

    13. Transport Damages/Claims  

    Please inform us of any transport damages immediately. If the parcel looks as though it is damaged upon arrival, please open it while the delivery person/carrier waits and ask for a written confirmation of the damage. The failure to note damage or to open the parcel while the delivery person/carrier waits does not affect your statutory warranty rights.

    If you have any questions, please feel free to contact our customer service on 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged).

    Please always use our returns label to send back a parcel (except for bikes). Please wash used articles of clothing before returning them. Please pack helmets and shoes into their box as well as into the shipping carton before sending them back. Please note that the terms mentioned are not prerequisite to the effective exercise of the right to cancel or to the assertion of your warranty claims. Please contact our Bike Service on +49 (0)28 71-27 55 14 for bike returns to coordinate the processing.

    14. Applicable Law/Jurisdiction  


    All contracts concluded with us shall be governed by the laws of the Federal Republic of Germany. The Vienna UN Convention on contracts for the international sale of goods is excluded. If the customer’s habitual residence is not in Germany, but in another EU country and the national regulations specify additional consumer rights laws to the German law, the national regulations of the customer’s habitual place of residence apply (Art. 6 Section 2 Rome I Convention).


    If the customer is a businessman, any legal case arising from this contract shall be heard in Düsseldorf.

    15. Links 

    As far as this website contains external links (hyperlinks) to websites operated by third parties, the respective operator is always responsible for the contents of the linked websites. ROSE Bikes checked the linked sites for possible violations of law at the time of linking. Nevertheless, ROSE Bikes has no influence on the contents of those sites so that ROSE Bikes takes no responsibility for the contents of the linked websites. Moreover, ROSE Bikes regularly controls the linked pages and shall immediately remove the respective link upon notification of any violation.

    16. Other  

    Indications of weight, geometries and features are information provided by the manufacturer. Technical changes for the purpose of technical progress as well as colour deviations, errors and typing errors are excepted. Delivery is conditional on the availability of stock. 

    Online dispute resolution according to Art. 14 Section 1 ODR-VO: The European Commission will set up an online platform for dispute resolution (OS) that can be found at 

    ROSE Bikes GmbH is willing to use alternative dispute resolutions of arbitration bodies.

    17. General Conditions of Use “My Bike”, Review Function and Comments Function on


    This platform is designed for the exchange between and communication among cyclists. This is why we expect all users to always be respectful.


    All contributions are published under the name of the user or under the nickname selected as well as with the profile picture of the user..


    Please do not post any contents or take any actions which violate the rights of another person or the laws.


    When posting images, videos or information that show or quote third persons, the user must seek permission from the third person(s). It should also be clarified that you as a user will publish this information and not ROSE and the third person should also be informed about which information is published and in which form it is to be published.


    Identity papers and other sensitive data must not be published.


    In case of an infringement of these conditions, we reserve the right to remove corresponding contributions and to block the user’s future access and use of “My Bike”.

    See here for our Privacy Policy!

    Provider Identification

    ROSE Bikes GmbH 
    Schersweide 4 
    46395 Bocholt 
    Phone: +49 (0) 28 71 / 27 55 55 
    Fax: +49 (0) 28 71 / 27 55 50 
    Registered office: Bocholt 
    Commercial register: HRB 8315, local court of Coesfeld 
    Management: Erwin Rose, Stefanie Rose, Thorsten Heckrath-Rose 
    VAT ID no.: DE 811 440 544, WEEE Reg. No.: DE 26905420 


    See here for legal information (BattV and ElektroG) 

    See here for information

    Download our Terms and Conditions as pdffile here . 

    load map
    'load map