Delays in returns: At the moment we need a little more time to confirm your return after we have received it. Please excuse the waiting time.
Returns, Warranty Claims & Exchanges
30-day return policy
You may return your item/s for any reason within 30 days of receiving them by using our returns label – just make sure the products are unused and still in their original packaging. Do not remove any labels from the product. DVDs and books are not returnable.
You wish to return an item?
No problem. Just follow these simple steps:
Complete the returns form and print off the free returns label.
Just mark the items you are returning on the return form that came with your order and use the returns label you can find at termsandconditions to send back your order.
Drop off your return:
Drop off the parcel at your local post office or DHL drop-off point. You should keep the return receipt until you receive your refund.
Await the confirmation email:
We will email you to confirm we have received your return.
How do I create a return label?
Just click here to print a return label.
Please include a note with the package that includes your customer number, order number, and product code, as well as the reason for your return.