•  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany
Dear ROSE customers,

Your well-being and that of our employees is of utmost importance to us. That’s why, in the current situation, we have decided to consistently place our social responsibility above our economic interests. In this way, we make an active contribution against the exponential spread of the Covid-19 virus. On this page we answer your questions about our service and our measures.
Only together we can succeed in slowing down the spread of the Corona virus. I ask you to please follow the politicians’ recommendations as well as hygiene guidelines and restrict your social contacts. Also avoid cycling in large groups. Stay at home, work on your bikes or train on your roller trainers – even if it’s hard.
Yours sincerely, Thorsten Heckrath-Rose


  • Can I still order online?

    Yes, you can order online as normal. Your orders will be processed by us as usual.
  • Have your delivery times changed?

    As our delivery services are currently working as usual, we can send your order to you on time. As the situation can change daily, we ask you to keep an eye on the delivery time of the products on the respective product page. In your customer account you will find all updates to your orders.
  • I have a pending order with you. What happens to it?

    We can process orders as usual. In your customer account you will find all relevant information about your order. If you still have questions, please contact our customer service by e-mail or chat.
  • Are your stores still open?

    Our stores in Bocholt, Munich and Posthausen are closed until further notice. Only the service workshop in Bocholt is open from Monday to Friday from 10am to 12am for the acceptance of bicycles. It is opened from 5pm to 6pm and on Saturdays from 1pm to 2pm for pick-up.
  • My bike is ready to be picked up at the store. How can I get my bike?

    Currently, it is not possible to pick up your bike due to the prescribed closure of all stores. If your bike is already waiting for collection in our store, we will send it to you free of charge. In this case please contact our customer service.
  • What about Click & Collect orders?

    It is currently not possible to pick up your package in our stores. If your package is already waiting for collection in one of our stores, please contact our customer service. In this case we will send you your parcel free of charge.
  • Will your returns process change?

    Currently, the guidelines for returns from Germany do not change: The return period is still 30 days. For returns from abroad such as France, Italy or Spain, we are extending the return period from 30 to 60 days due to the imposed curfew.
  • Is your customer service still available?

    Yes, our customer service is still there for you. Since our colleagues are currently working from home and there are occasional connection problems, we ask you not to contact the service by phone, but instead by email ([email protected]) or chat.
  • What precautions do you take to actively prevent the spread of the Covid-19 virus?

    The health and safety of our colleagues, our customers and our partners is our highest priority. That’s why, all colleagues who are able to do so work in home office. The logistics and production staff work in a multi-shift system with strict hygiene regulations and cleaning intervals to minimise meeting points and the risk of infection.

Customer Service

Got a question?

Contact us by e-mail!

Our customer service is still available for you, but is currently working in home office. Since there are occasional connection problems or delayed availability, we ask you not to contact the service by phone, but by e-mail or chat. Thanks for your understanding.