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  •  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany

Phone us

Phone

Visit us

Visit us

Frequently asked questions

FAQ

Phone us

Got a question?

Get in touch!

No matter if you have questions about our online shop, your order, our products and services. We are here to help. Our customer service team will be happy to assist you.

00 800 22 77 55 55*

Customer Service Opening Hours

Monday to Friday:
9.00am - 6.30pm
Saturday:
9.00am - 1.00pm

What do you wish to contact us about?

Email us with your questions and queries. We aim to respond to your email as soon as possible.

Bikes or configuration

[email protected]

Bike parts or spares

[email protected]

Cycling clothing

[email protected]

Your order

[email protected]

Your return

[email protected]

Bikes or configuration

[email protected]

Bike parts or spares

[email protected]

Cycling clothing

[email protected]

Your order

[email protected]

Your return

[email protected]

Visit us

Here’s where to find us!

Whether you want to test your dream bike, collect your order in store or get help from one of our bike pros.

ROSE Biketown

Bocholt

Werther Straße 44
46395 Bocholt, Germany

Phone:

00 800 27 55 55* (customer service centre Bocholt)

Opening hours:

Monday to Wednesday:

10.00am - 6.30pm

Thursday to Friday:

10.00am - 8.00pm

Saturday:

10.00am - 6.00pm

ROSE Bikes

Posthausen

Posthausen 1
28869 Ottersberg, Germany

Phone:

00 800 27 55 55* (customer service centre Bocholt)

Opening hours:

Monday to Friday:

09.30am - 8.00pm

Saturday:

09.30am - 8.00pm

ROSE Bikes

Munich

Lessingstraße 14
80336 Munich, Germany

Phone:

00 800 27 55 55* (customer service centre Bocholt)

Opening hours:

Monday to Friday:

10.00am - 7.00pm

Saturday:

10.00am - 6.00pm

Frequently asked questions

Here are the five most frequently asked questions. If you cannot find the answer to your questions, please have a look at the FAQ page.

FAQs

How long will it take to receive my order?

How can I pay for my bike?

How will my bike be delivered and what should I do upon arrival?

*free from AT, CH, DK, ES, FI, FR, HU, IT, LU, NL, NO, PL, PT, SE, UK landlines, calls from mobiles may be charged.