We use cookies to improve your shopping experience and make shopping easier and more convenient for you. By continuing to use this website, you agree to the use of cookies. For more information click here
  •  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany

Mail us

Mail

Visit us

Visit us

Frequently asked questions

FAQ

Mail us

Got a question?

Get in touch!

No matter if you have questions about our online shop, your order, our products and services. We are here to help. Our customer service team will be happy to assist you.

[email protected]

What do you wish to contact us about?

Email us with your questions and queries. We aim to respond to your email as soon as possible.

Bikes or configuration

[email protected]

Bike parts or spares

[email protected]

Cycling clothing

[email protected]

Your order

[email protected]

Your return

[email protected]

Bikes or configuration

[email protected]

Bike parts or spares

[email protected]

Cycling clothing

[email protected]

Your order

[email protected]

Your return

[email protected]

Visit us

Here’s where to find us!

Whether you want to test your dream bike, collect your order in store or get help from one of our bike pros.

ROSE Biketown

Bocholt

Werther Straße 44
46395 Bocholt, Germany

Mail:

[email protected]

Opening hours:

Currently closed

ROSE Bikes

Posthausen

Posthausen 1
28869 Ottersberg, Germany

Mail:

[email protected]

Opening hours:

Currently closed

ROSE Bikes

Munich

Lessingstraße 14
80336 Munich, Germany

Mail:

[email protected]

Opening hours:

Currently closed

Frequently asked questions

Here are the five most frequently asked questions. If you cannot find the answer to your questions, please have a look at the FAQ page.

FAQs

How long will it take to receive my order?

How can I pay for my bike?

How will my bike be delivered and what should I do upon arrival?