Help and contact

Do you have any questions?

No matter if you have questions about our online shop, your order, our products and services. We are here to help. The many experts in our customer service team will be happy to assist you.

What do you wish to contact us about?

Email us with your questions and queries. We aim to respond to your email as soon as possible.

• Bikes

  bikesales@rosebikes.com

• Bike parts or spares

  technik@rosebikes.com

• Cycling clothing

  customerservice@rosebikes.com

• Your order

  customerservice@rosebikes.com

• Your return

  customerservice@rosebikes.com

Visit us

Here’s where to find us!

Our shop-in-shop partners:

Mannheim @Engelhorn Köln @Globetrotter Frankfurt @Globetrotter Dresden @Globetrotter Osnabrück @L&T Kempten @Sport Reischmann Wiesbaden @Globetrotter Stuttgart @Breuninger

Frequently asked questions

Here are the three most frequently asked questions. If you cannot find the answer to your questions, please have a look at the FAQ page.

To the FAQ page

• How long will it take to receive my order?
• How can I pay for my bike?
• How will my bike be delivered and what should I do upon arrival?

To the FAQ page