Collection, processing and use of your data
You can use our website without providing any personal data. We only store access data, such as the name of your internet service provider, the website from which you visit our site, or the name of the requested file on an anonymous basis. This data is used solely to improve our website and does not contain any references to your identity.
Personal data is only collected when you provide such data voluntarily when placing an order, opening a customer account or registering for our newsletter. Your data will only be used without your express permission for processing your order and for distributing our catalogues/mailings. When you register for our newsletter, we will use your e-mail address for advertising purposes until you unsubscribe from the newsletter.
We will store your personal information insofar as is necessary for conducting business and to the extent permitted under the German Federal Data Protection Act (EU GDPR).
Transfer of personal data
We will only process personal data for order processing purposes and only transfer it to third-party service providers where necessary for this purpose. In order to provide delivery tracking information, we will transfer your email address to the parcel service for that purpose only. Thus, the parcel service may inform you about the current status of your delivery. The delivery tracking information is sent by e-mail. If you are resident in Germany and request for a purchase by invoice, a purchase by direct debit or purchase order financing, we may request a credit check on the basis of statistical methods from Creditreform Boniversum GmbH, 41460 Neuss, Germany (www.boniversum.de or www.meineauskunft.org) for the protection of our legitimate interests. For the purpose of this credit worthiness check, we'll transfer all personal data needed to the company Creditreform Boniversum GmbH, 41460 Neuss, Germany, and use the information we receive concerning the statistical likelihood of non-payment as the basis for deciding whether to enter a contractual relationship. The credit information may contain score values which are calculated on the basis of approved statistical methods and in the calculation of which address data etc. is also involved. Your interests will be protected in accordance with the legal requirements. We may only pass your data on to contractual partners and service providers with express notification, if necessary for the fulfilment of contractual obligations (e.g. orders or prize draws). Our contractual partners may not pass your data on to third parties for advertising purposes. They may exclusively use your data to fulfil their task.
Your personal data is encoded during the online data transfer using SSL, SHA-256 with RSA encryption, RSA with 2048 bit exchange by Symantec Corporation. Our website and other systems are protected by technical and organisational measures to prevent loss, damage, access, modification or distribution of your data by unauthorised persons. Your customer account can only be accessed with your personal password. You should always treat your access data as confidential and close the browser window as soon as you have finished communicating with us, particularly if you share your computer with other persons. Please use your access data for one customer account only and do not use the same password multiple times.
You can opt-out of data collection by Google Analytics by installing the Google Analytics opt-out browser add-on (http://tools.google.com/dlpage/gaoptout?hl=en).
Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy). Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).
We also use Google Analytics to evaluate data from AdWords and from the double-click cookie for statistical purposes. Should you not wish this, you can deactivate it via Google's ads preferences manager (http://www.google.com/settings/ads/onweb/?hl=en).
Google RemarketingThis website uses Google Remarketing for marketing and optimisation purposes. Google Remarketing generates cookies whenever you visit our website to show you targeted ads. This data can be used to create usage profiles using pseudonyms. These data will neither be used to personally identify you nor will they be merged with data about the bearer of the pseudonym without your express permission.
Google Display NetworkWe use the Google Display Network to improve the quality of our services.
Use of Facebook plugins
www.rosebikes.com uses Facebook social plugins for a more personalized shopping experience. Among others, we use the "LIKE" button. This is an offer provided by the American company Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA).
When you visit a page of www.rosebikes.com that contains a plugin, your browser establishes a connection to Facebook and the content is loaded by Facebook. It may therefore be possible for Facebook to track your visit if you have a Facebook account or have already visited a page with Facebook social plugins. Facebook also gathers information about you directly when you use such a social plugin (for example by clicking the LIKE button). This is necessary so that the information can be shared with your friends. ROSE Bikes has no influence over the content of the plugin and the transfer of information to Facebook.
You can prevent Facebook from collecting information about you during your visit to www.rosebikes.com by logging out of Facebook and deleting any cookies. (You will find more information about cookies here.)
Use of Google +1 plugins
Our website uses the “+1” button of the Google Plus social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). This button is identified by a “+1” sign on a white or coloured background.
If you open a page of our website that contains such a button, your browser establishes a direct connection to the Google's servers. The contents of the “+1” button are transmitted from Google directly to your browser and integrated into the website. We do not have any influence over the amount of data collected by Google via this button, but we assume that your IP address is stored.
If you are a member of Google Plus and you do not want Google to collect information about you on our internet site and to link this with your membership data stored by Google, you must log out of Google Plus before visiting our website.
Integration of the Trusted Shops Trustbadge
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.
This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.
Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
Right of Access
According to the EU General Data Protection Regulation (GDPR), you have the right to obtain confirmation as to whether or not your personal data are being processed, and, where that is the case, request rectification, restriction or erasure of those data. ■ Right of access acc. Art. 15 EU GDPR ■ Right to rectification of inaccurate personal data and completion acc. Art. 16 EU GDPR ■ Right to erasure acc. Art. 17 EU GDPR ■ Right to restriction of processing acc. Art. 18 EU GDPR ■ Right to data portability pursuant to art. 20 EU GDPR ■ Right to object to processing of personal data acc. Art. 21 EU GDPR
EMAIL NEWSLETTERS AND ADVERTISING MAIL
You shall only receive email newsletters once we've obtained your prior permission. Your personal data may only be processed when giving your consent during the newsletter subscription process (Art. 6 Sec. 1 f. GDPR). You may sign up to our newsletter or unsubscribe by phone, mail or on www.rosebikes.com at any time. In addition, our customers will automatically receive our customer magazine and further offer mailings by post. You may unsubscribe from receiving advertising mail or magazines by phone or in writing. To unsubscribe (from receiving magazines and offer mailings) please contact: ROSE Bikes GmbH, 46393 Bocholt or email@example.com. Or call 00 800 22 77 55 55 (free from landlines, calls from mobiles may be charged).
Revocation of consent
It is likely that you gave the following consent when you opened your customer account. You may withdraw your consent at any time.
"I wish to receive information about interesting offers by e-mail on a regular basis. My e-mail address will not be passed on to other companies. I may withdraw this consent to my e-mail address being used for advertising purposes at any time, e.g. via e-mail to firstname.lastname@example.org."
Contact for data protection
If you have questions concerning the collection, processing or use of your personal data, or if you want to provide information, correct, block, delete data or revoke consent, please contact our data protection officer: Ms Anke Bösing, ROSE Bikes GmbH, Schersweide 4, 46395 Bocholt, Germany, tel.: 0049 - 2871 - 275555, fax: 0049 - 2871 - 275555, e-mail: email@example.com
Right of Appeal to the Competent Authority
You have the right to appeal to the supervisory authority/authorities; e.g. to the
North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information
PO Box 20 04 44