•  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany

Delays in returns: At the moment we need a little more time to confirm your return after we have received it. Please excuse the waiting time.

Return to overview



You can either pickup your bike at one of our stores or have it shipped to you as a normal parcel.

Standard Bike Delivery

Your bike is delivered to you by our shipping partner. With dispatch via courier, our shipping partner will contact you to make a delivery appointment.

How does my bike look when it arrives? 
Your bike will be completely pre-assembled and you only need to do a few things:

  1. Straighten the handlebar
  2. Install the front wheel
  3. Adjust the saddle height
  4. Screw in the pedals

You can find additional tips, such as how to mount your front wheel into the thru axle, in your owner’s manual and in the following videos:

  1. How To: Road bike assembly
  2. How To: Mountain bike assembly
  3. How To: Touring bike assembly

The following items are included in your parcel:

  • Your pre-assembled bicycle
  • Owner’s manuals for built-in parts

Is there damage to the box at delivery?
You must note this on the delivery receipt and have it confirmed by the courier.
Send us the delivery receipt and pictures to: customerservice@rosebikes.com